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Adrian Scott
Adrian Scott

Download QuickBooks Messenger to Communicate with Other Users

QuickBooks Messenger Download: What Is It and How to Use It

If you use QuickBooks Desktop in multi-user mode, you might want to know about a handy feature called QuickBooks Messenger. This feature allows you to chat with other company users right inside your QuickBooks account. You can also log off other users when you need to switch to single-user mode.

In this article, we will show you how to download, enable, use, disable, and review QuickBooks Messenger. We will also discuss some benefits and drawbacks of this feature, as well as some alternatives you can consider.

quickbooks messenger download


How to Download QuickBooks Messenger

QuickBooks Messenger is included in your QuickBooks Desktop software. However, if you need to reinstall or update your software, you can follow these steps:

  • Go to the page on the QuickBooks website and select your version of QuickBooks Desktop.

  • Click on the Download button and save the file to your computer.

  • Run the downloaded file and follow the installation instructions.

How to Enable QuickBooks Messenger

To use QuickBooks Messenger, you need to open your company file in multi-user mode. Here's how:

  • Launch QuickBooks Desktop and open your company file.

  • Go to the File menu and select Switch to Multi-user Mode.

  • Look for the QuickBooks Messenger icon in your system tray at the bottom-right of your screen. The messenger automatically starts whenever you are logged in.

  • Double-click on the icon to launch the tool or right-click on it and select Chat to start a conversation with another user.

How to Use QuickBooks Messenger Features

QuickBooks Messenger has several features that can help you communicate and collaborate with your team. Here are some of them:

  • Chatting with other users: You can send and receive messages with other users who are logged in to the same company file. You can also change your status to Available, Away, or Busy, and view notifications when someone sends you a message or changes their status.

  • Logging off or closing company file for another user: If you are the Admin user, you can log off other users or close their company file from the Actions drop-down menu. This is useful when you need to perform tasks that require single-user mode, such as backups, restores, or updates.

How to Disable QuickBooks Messenger

If you don't want to use QuickBooks Messenger, you can disable it by following these steps:

  • Go to the File menu and select Utilities.

  • Select Disable QuickBooks Messenger and click OK.

Note that this will disable the messenger for all users in your company file. If you want to enable it again, you can repeat the same steps and select Enable QuickBooks Messenger instead.

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